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REDStrobe Communications        PO Box 1172        
                             Portsmouth, NH 03802         603.373.8600               

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REDStrobe Communications


Warranty and Return Policy

REDStrobe Communications strives for 100% customer satisfaction. If, for some reason, you are displeased with your purchase, please be aware of the following warranty and return policy:

New Product warranty: Products purchased from REDStrobe Communications are warranteed by their respective manufacturers. REDStrobe cannot offer any warranty beyond that of the manufacturer of any product. REDStrobe will do its best to be a liaison between the purchaser and the manufacturer whenever possible. REDStrobe cannot accept returns on software titles, once they have been opened, for any reason.

Used Product Warranty: Any used products purchased from REDStrobe are guaranteed against DOA unless sold "AS-IS". Used items purchased from REDStrobe are warranteed for 30 days unless otherwise noted.

Returns/Exchanges: Products purchased from REDStrobe can be returned within 15 days for complete refund if the product is returned UNOPENED and UNUSED, or, in the same condition as when purchased (in the case of used products). Refunds will be made in the same payment form (i.e. credit card purchases receive a credit card credit, cash will be refunded in cash, checks will be refunded by check after the original payment has cleared). Shipping and handling charges are NOT refundable.

Returns of Special Orders: We will work with our suppliers to return special orders on your behalf. Please be aware that some items which are special ordered at customer request may not be accepted for a return. Please note that any restocking fees we incur will be passed on to you.

Service Warranty: REDStrobe Communications warranties service work for 60 days from the time of completion of any project we work on. Partial billing may take place if a project is spread out over an extended time. Invoices, partial or complete, will not be generated until customer signs off on completed work.

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Copyright 2002 REDStrobe Communications
Last modified: 09/13/08